SHIPPING & RETURNS

SHIPPING

Although we use the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level. If your order has NOT been received within SEVEN WORKING DAYS please Email info@gallopingstallion.com as soon as possible so we can track the order and help resolve the problem.

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Please E-mail us at info@gallopingstallion.com for international shipping enquiries.

​​RETURN & EXCHANGE POLICY​

We hope that you are entirely happy with your purchase, however should you need to return an item please E-mail us at info@gallopingstallion.com within 14 days of receipt. Items must be returned in the original, saleable condition and not damaged within 28 days.

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The delivery cost of returning goods to us is your responsibility. We strongly recommend obtaining proof of postage, and please ensure the goods are packaged well to avoid damage during transit to us.

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We will refund in full or replace items for exchange, but reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e. if the item is dirty or damaged and not fully resalable.  The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.

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All products returned must be in a clean & dry condition in compliance with Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition.